V Festival

While not as popular as its bigger cousin Big Day Out, V Festival always manages to sign on the big names, this year being no exception. While the day didn’t start out spectacularly (it seems one of the promoters forgot to pass the door list I was on over to Ticketek), the show itself went… Continue reading V Festival

Tools of a Support Engineer

So, you’ve emailed MySQL Support, they’re working on the problem you’re having. How are they working? What tools do they use? Well, here’s my list: IRC – All MySQL Support Engineers work on IRC, it’s our main communication medium. While you’re only getting emails from one Engineer, it’s quite likely they’re consulting with several others… Continue reading Tools of a Support Engineer